Shipping and Return
1. Shipping within India
- Free shipping, everywhere in India, on every order.
- Cash-on-Delivery (COD) is available with an additional service fee of ₹150.
- All parcels leave from our Ahmedabad studio in eco-friendly compostable packaging
2. Track Your Order
As soon as your parcel is handed to our courier partner, you’ll receive an email and SMS with a tracking link. You can also check the status at any time via the “Track My Order” tab on justkreative.com.
3. Delivery Timelines
- Standard delivery takes 5–10 working days after dispatch.
- Any product with a special delay notice on its page will follow the timeline stated there.
- While we strive to meet every promised date, courier delays beyond our control may occasionally occur.
4. Exchanges & Returns (India)
We hand-finish and inspect every piece, but if something isn’t right:
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Email orders@justkreative.com within three days of receiving your order. Include your order number and reason for exchange or return.
- We’ll reply with simple return instructions. Ship the item back within the stated timeline.
- The item must be unused, unwashed, and carry its original tags.
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After quality check approval, we will:
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Send a replacement for defects or size exchanges, or
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Issue a credit note (see next section).
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Important notes:
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Accessories and jewellery can only be replaced if defective.
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Sale items, customised pieces, and items bought with a credit note are final sale.
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Garments exchanged once are not eligible for a second exchange or return.
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Items sent back without prior email authorisation will not be accepted.
5. Credit Notes
For approved returns we issue a digital credit note equal to the amount paid. It is valid for six months and redeemable only on justkreative.com. We do not offer cash refunds.
6. Order Cancellations
Email support@justkreative.com within 12 hours of placing the order to cancel. After 12 hours, cancellation depends on production status. Approved cancellations are refunded as a credit note (valid six months). No cash refunds.
7. International Orders
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Shipping charges and delivery timelines depend on the destination country. As a guideline, shipping fees start at ₹2,500, and delivery typically takes 3–4 weeks after dispatch.
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Exact shipping cost and estimated arrival date will be shared at checkout or by email before we process your payment.
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Any customs duties, taxes, or additional import fees are payable by the customer.
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International orders are not eligible for returns or exchanges at this time.
Need Assistance?
Write to support@justkreative.com. We respond within one working day.
Thank you for choosing Just Kreative—fashion that feels good and does good.