FAQs

ORDERS & SHIPPING

How can I place an order?

You can place an order directly through our website. Simply select your favorite pieces, add them to your cart, and proceed to checkout.

Do you ship internationally?

Yes, we offer worldwide shipping! Shipping costs and delivery times vary based on your location.

How long will it take for my order to arrive?

We follow a made-to-order and mindful production approach. We usually deliver all orders within 5 working days.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email or SMS.

RETURNS, EXCHANGES & CANCELLATIONS

Can I return or exchange an item?

We accept exchanges for size issues or defective products within 7 days of delivery. Since we promote conscious consumption, we do not offer returns. Please refer to our Size Guide before purchasing.

Can I cancel my order?

Cancellations are only accepted within 12 hours of placing an order, as we begin processing each piece immediately.

What if I receive a damaged or incorrect product?

We take utmost care in quality control, but if you receive a damaged or incorrect product, please reach out to us at support@justkreative.com within 7 days of delivery, and we’ll make it right.

PRODUCT & SUSTAINABILITY

How is Just Kreative different from other fashion brands?

Just Kreative is a women-led, sustainable fashion brand that blends ethical craftsmanship with timeless style. We use eco-friendly fabrics like organic cotton, linen, and handwoven textiles to ensure your clothing is both stylish and planet-friendly.

Where are your clothes made?

All our pieces are ethically crafted in small-batch production units, ensuring fair wages and sustainable practices.

What fabrics do you use?

We use organic cotton, linen, hemp, and handwoven textiles, all chosen for their sustainability, comfort, and durability.

How do I care for my Just Kreative garments?

To extend the life of your garments, we recommend gentle hand washing or machine washing on a delicate cycle with mild detergent. Avoid harsh chemicals and excessive heat.

PAYMENT & CUSTOMER SUPPORT

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and digital wallets.

How do I contact customer support?

You can reach us via email at suport@ through WhatsApp at [your number]. We’re happy to assist you!

GIVING BACK

How does my purchase contribute for giving back to society?

With every purchase, 1% of your order goes our Foundation, supporting initiatives that uplift communities in need.

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